Breaking the Silo: Why vCons Are the Missing Link in Unified Communications
Breaking Silos, One Conversation at a Time
Earlier this week, I had an email exchange with an industry peer—let’s call him Dave. We were discussing Enterprise Communications and all the exciting developments in the Unified Communications (UC) and Contact Center (CC) space. Naturally, the topic of vCons came up.
Dave shared his candid thoughts:
“Seems to me that all the UC and CC vendors natively d…
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